Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.minvo.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
Items may be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items marked as final sale. Please review product descriptions carefully before purchasing.
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (303) 862-7786. You will need to provide your order number and reason for the return.
Shipping for Returns
You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
Partial Refunds
Partial refunds may be issued in the following cases:
- Items returned with signs of use or damage
- Missing parts or accessories
- Items not in their original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order details and photos of the defective item.
Contact Information
For questions about this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (303) 862-7786
- Address: 3729 South 17th Lane, Denver, Colorado 80272, United States
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.minvo.store. Continued use of the website constitutes acceptance of the updated policy.